Setting standards and raising expectations for the process of buying a new home in the UK.



The code ensures that Homebuyers are treated fairly, provided with reliable, easy to understand information and have access to proper complaint and dispute resolution processes if something goes wrong.


Homebuilders (Builders or Developers) registered under the code benefit from adopting industry led technical and service standards which raise the satisfaction of their customers.


Agents and other professionals involved in the sale of new homes built under the code must uphold certain standards and practices to ensure the Homebuilder remains compliant with the code.



The Code is supported by leading construction insurance specialists CRL.

“CRL is delighted to sponsor the Consumer Code For New-Home Ownership as part of our continuing drive to improve standards and customer satisfaction industry-wide."

Steve Mansour

CEO, CRL Management Ltd.


Contact CRL:

CRL Management Ltd.
Churchill Court, 3 Manor Royal,
Crawley, RH10 9LU